We understand that plans can change, and we will always do our best to accommodate schedule changes whenever possible. Because each appointment is reserved exclusively for you, and time is set aside to prepare for your project, the following cancellation policy helps ensure we can continue providing exceptional service to all of our clients.

Cancellation Notice

To receive a refund of your booking deposit, cancellations must be made within the following timeframes:

• November and December: At least 7 calendar days before your scheduled appointment.
• January through October: At least 48 hours before your scheduled appointment.

Cancellations made after these notice periods will result in the forfeiture of your 50% booking deposit.

Special Order Supplies

If your project includes custom or special-order wrapping materials, gift boxes, ribbon, or other supplies purchased specifically for your order, those costs are non-refundable once the order has been placed with our supplier.

Travel Arrangements

For mobile projects that require travel accommodations, including hotels, vehicle rentals, airfare, train, or bus reservations, any costs that cannot be cancelled or refunded by the travel provider are the responsibility of the client and are non-refundable.

Need to Make a Change?

If your plans change, please contact us as soon as possible. Whenever our schedule allows, we will do our best to work with you to find an alternative appointment. While we cannot guarantee availability, we are always happy to explore options.

Thank you for your understanding and for respecting the time, preparation, and care that goes into every gift wrapping experience. We look forward to creating something beautiful for you.